/ Frequently Asked Questions
- What is CoachEasy?
CoachEasy is a website that connects people with coaches/trainers across all major sport categories, physical fitness, and education.
CoachEasy provides you with a one-stop shop for all your training needs. You are able to search through our exclusive list of verified coaches, read their profiles, view their photos and videos, read customer reviews, book and pay for their services, and simply show up to their next Training Session. It's that easy!
- How do I get started?
Search through our exclusive list of the best coaches in your area. You can search by location, sport, the specific skills taught for that sport, your skill level (beginner, intermediate, elite), your age, coach's reviews, and popular coaches in your area. Our CoachEasy coaches offer private training, semi-private, group, and sessions like camps and clinics.
After you selected the best coach for you, you can view this coach's calendar of sessions. Simply select the session you are interested in and click the 'Book Now' button. You can also buy packages for multiple Training Sessions to receive a discounted rate. To do this click on the "View Packages" button on your coach's profile page.
3. Start training!
Take your game to the next level! Simply show up to your next Training Session and your coach will be there to meet you.
- How do I manage my Training Sessions?
When you join CoachEasy, you get full access to our Training Sessions Calendar where you can view all your upcoming and past Training Sessions. You can receive details about your booked Training Sessions, find details on dates times and locations, and provide attendance confirmation or cancelation notifications to your coaches. CoachEasy's Training Sessions Calendar provides you with everything you need to manage your all your CoachEasy Training Sessions.
- Does CoachEasy charge me to book Training Sessions?
CoachEasy doesn't charge you any extra fees to attend any of our coaches' Training Sessions. Our fees are already included in the coaches' rates. Therefore, you pay only what our coaches normally charge for their Training Sessions.
- Why is it better to pay though CoachEasy than paying the coach directly?
When you pay for Training Sessions through CoachEasy, you receive a record of this payment which can be used for tax deduction purposes. This payment record can also be used in the case of a dispute with your coach. We offer full refunds in the session you are not satisfied with a service provided by one of our coaches.*Certain conditions apply*
Transactions that are processed online also ensure a safe, secure transfer of payment to your coach.
We accept all major credit cards including Visa, MasterCard, American Express, and Discover.
All payments are processed through a payment provider that is completely encrypted, safe and secure.
- Can I contact a coach before booking a Training Sessions?
If you are interested in booking a Training Session with one of our coaches but need to speak with the coach first, you can always message them using the "Message Coach" button located on their profile page. The coach will then receive your message and respond back to you.
- I haven't received a response from a coach I've messaged, what now?
Let us know if you haven't heard back from a coach that you messaged. We'll do our best to reach the coach and find out why they have not responded. In most cases the coach will follow up with you shortly thereafter. We recommend messaging multiple coaches that you are interested in. This helps if your first choice is too busy to take on new clients.
- Can I cancel a Training Session that I already paid for?
If you need to cancel a confirmed Training Session, you must give at least 48-hours advance notice. If you try to cancel your confirmed Training Session after the allowed 48-hour policy, the coach is entitled to receive full payment for this Training Session. However, we often reschedule your Training Session under certain circumstances. Please contact email@example.com for more information.
- Can I get a refund for un-used Training Session?
Yes, you can receive a full refund for any un-used Private Training Sessions as long as we receive your refund request before 48-hours of your next Training Session. Package Deals that come with discounted package rates can only be refunded at the regular single session rate. You will be charged the full rate for the used sessions and refunded the balance left in your account.
All refunds are only eligible within 30 days after the purchase date. Any requests for refunds after 30 days of the purchase date will be redeemable as credits towards future Training Sessions.
- Can I change coaches if I already paid for multiple Training Sessions?
For Private Sessions, if for whatever reason, you wish to change coaches, you can request a credit transfer with CoachEasy. We will cancel any future Private Session with that coach and reschedule the remaining Private Sessions with another coach of your choice.
For group or discounted package deals, you are able to change coaches. However, you will be charged the single sessions rate for the sessions you used. The remaining balance left on your account will then be transferred to another coach of your choice.
- How do I get paid?
CoachEasy pays its coaches via direct deposit. To set up your direct deposit, go to the "MY ACCOUNT" page in your CoachEasy control panel and click the link to edit your payment settings.
All payouts are held for a 48-hour post-session period. This is to ensure that the customer was satisfied with the service received.
- Are there any fees associated with my CoachEasy account?
There are no subscription or membership fee associated with your CoachEasy account. It is 100% free to create your CoachEasy Profile.
Once your profile has been approved, you can set your rates and pricing for your private, semi-private, or group sessions. CoachEasy charges a 6% processing fee for each session booking.
- How do I set the rates that I charge for my training sessions?
When you create a training session you will be asked to enter the rate that you charge per athlete who attends your training session. To create a training session, simply login to your control panel and select the "Create Session" button and follow the process.
- Why is it important to make sure my training sessions are booked through CoachEasy?
There are many reasons why you should make sure your athletes' book through CoachEasy. Some of these are:
- You accumulate Coaching Points that will move your profile higher within our search results
- You accumulate Coaching Points to show your Trainees that you are a Top Tier Coach on CoachEasy
- CoachEasy processes credit card payments from the client, so you never have to worry about asking for money from the client
- CoachEasy protects you with a 48-hour cancellation policy in case there is a client no-show for a scheduled Training Session, allowing you to be paid for the time you've set aside
- Your clients/athletes receive credits toward future Training Sessions (paid by CoachEasy) every time they book one of your Training Sessions. This allows them to book more training session from you
- Can I accept cash or a cheque from client?
CoachEasy doesn't allow payments from clients in form of cheque, cash, or e-transfer. All CoachEasy clients must use our internal payment system for all booked Training Sessions. Any payments from a CoachEasy client that is not done through the CoachEasy payment method will result in the suspension of your account.
In the case that a client requests to pay by cash, cheque, or e-transfer, you should let them know that you only accept payment through the CoachEasy platform.
- How do I communicate with my clients?
Your CoachEasy profile and account has a complete built-in coach/client communication tool. You can receive and send messages to any of your clients at any time. You can access our in-web & in-app marketing tools that allows you to send Profile or Training Session promotions to our entire database of active users.
- I received a booking for a Private Training Session, what's next?
When you receive a booking for a Private Training Session, you can communicate with the client to lock down the time and place that you will hold the Private Training Session. This will require a little back and forth communication. You will also have to find a location/venue to hold your private training session.
- How do I keep track of my Training Sessions?
All your booked Training Sessions will be added to your Training Calendar. There you can view all your Training Sessions, when these Training Sessions will take place, where these Training Session will take place, the amount of attending athletes, and the total amount collected by CoachEasy to be paid to you for each Training Session.
- Do I have to provide a location or venue for my Training Sessions?
Yes, you are responsible for finding a location or venue to perform your Training Sessions. Please make sure to include the price you incur to rent the location or venue in your rates. However, CoachEasy makes finding a location or venue to host your Training Sessions easy. As a CoachEasy Coach, you have full access to our Account Management Team. This team is here to help you with anything to do with your coaching. Whether it be finding a location or venue to host your Training Sessions or help with our in-web & in-app marketing opportunities, we are here to assist you.
- What is CoachEasy's policy for client cancellations?
You are protected with a 48-hour cancellation policy in case a client does not show up for a scheduled Training Session. This feature is at your discretion; please use your judgement depending on the reason why your client was a no-show. If your client does not show up, we recommend you contact them to find out the reason why they missed their Training Session. You can either keep it as completed (you get paid), reschedule it (receive payment at a later date), or simply cancel it (results in a non-payment by this client).
If your client provides you notice that they cannot attend your Training Session 48 hours in advance of your Training Session, we can process a refund to your client. Simply contact us and let us know your client cannot attend your Training Session and we will process their refund. We suggest you contact the client and try to reschedule the Training Session.
- How do I process a refund for a client?
In case you require to refund one of CoachEasy's clients for un-used Training Sessions, simply contact us and we will process the refund for you.
- What do I do if I can't make it to one of my Training Session?
It is good business to notify your client(s) in the case that you are unable to attend one of your own Training Sessions. The sooner you advise your group the better it will come across and be accepted. In the case that you cancel a Training Session within the allowed 48-hour cancelation term, you have a couple options. You can contact your client(s) and reschedule the Training Session to another date accepted by your client(s) or offer a full refund.
- What if my semi-private or group Training Sessions are full (maximum capacity)?
You can set the number of clients that can attend any of your Training Sessions. In the case that you have reached your maximum number of clients for any Training Session, we will offer all future clients the ability to be place on a waiting list. This waiting list will be use in the case that one of your confirmed clients cancel. The first client on the waiting list will then be automatically added to that Training Session.
- Why should I accumulate CoachEasy Points?
- Coaching Points will move your profile higher within our search results
- More Coaching Points equals more clients that we will send you
- Coaching Points show our users that you are a Top Tier Coach on CoachEasy
- Coaching Points show your ranking on CoachEasy's National List of the Best Coaches in Canada
- How do I earn Coach Points?
- Completed Profile Description - 20 Coach Points
- Completed Profile Experience - 20 Coach Points
- Completed Profile Photo - 20 Coach Points
- Video Upload - 20 Coaching Points / video
- Photo Upload - 5 Coaching Points / photo
- Active Session - 5 Coaching Points / day
- Booked Session - 50 Coaching Points
- How can CoachEasy help me with Marketing?
As a CoachEasy Coach, you have full access to our Dedicated Account Management Team. We are here to help you with all aspects of your coaching business. We also specialize in Coach Marketing! Your Dedicated Account Manager will help you market your business to the thousands of CoachEasy users with the goal of increasing your profits. We will advise you on the marketing tools available to you within the CoachEasy Platform. There are web ads, social media ads, search result placement ads, email marketing ads, and more. Please contact us to find out more.
- CoachEasy Business Cards
CoachEasy has teamed up with Vistaprint so you can purchase discounted marketing materials and business cards. This makes it easy for you to drive traffic toward your CoachEasy Profile. Simply contact us at firstname.lastname@example.org to place your order.